Our Commitment to Your Privacy

At Reyes Clothing Co., we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reyes.futurefacetech.in or make a purchase with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By continuing to use Reyes, you consent to the practices described in this policy.

What Information We Collect

We collect information you provide directly to us as well as information gathered automatically when you use our Site.

Information you provide:

• Full name, email address, phone number, and billing/shipping address
• Payment information (processed securely via our payment partners — we do not store card details)
• Account login credentials (username and encrypted password)
• Wishlist items, order history, and saved preferences
• Communications you send us via email, WhatsApp, or contact forms
• Product reviews, ratings, and user-generated content

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on site, and navigation paths
• Referring URLs and search queries that led you to our Site
• Cookie identifiers and session data (see Cookie Policy below)

How We Use Your Information

We use the information we collect for the following purposes:

How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• Logistics & Delivery Partners: Name, address, and phone number are shared with courier partners solely to fulfil your order
• Payment Processors: Payment data is handled by PCI-DSS compliant gateways; we never see or store full card details
• Technology Providers: We use trusted platforms (e.g. WordPress/WooCommerce, Slider Revolution) that may process data on our behalf under strict data agreements
• Legal Compliance: We may disclose data when required by law, court order, or governmental authority
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of business assets

Cookie Policy

We use cookies and similar tracking technologies to improve your experience on our Site. Cookies are small text files placed on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Required for the Site to function — login sessions, shopping cart, checkout flow
• Performance Cookies: Help us understand how visitors interact with the Site (page views, bounce rate, navigation paths)
• Functional Cookies: Remember your preferences such as language, currency, and saved wishlist items
• Marketing Cookies: Used to show you relevant ads and track campaign effectiveness (e.g. Facebook Pixel, Google Ads)

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site, including your ability to checkout.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Order and transaction records: 7 years (as required under Indian tax law)
• Account data: For the duration of your account, plus 2 years after deletion
• Marketing preferences and email consent: Until you withdraw consent
• Customer support communications: 2 years from the date of last interaction
• Cookies and analytics data: As per the cookie expiry settings (typically 30 days to 2 years)

When your data is no longer required, we will securely delete or anonymise it.

Your Rights & Choices

Under applicable Indian data protection laws and principles, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Ask us to correct inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data, subject to legal retention obligations
• Right to Withdraw Consent: Opt out of marketing communications at any time via the unsubscribe link or by contacting us
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for direct marketing purposes

To exercise any of these rights, please contact us at privacy@reyesclothing.com. We will respond within 30 days.

Children's Privacy

Our Site is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@reyesclothing.com and we will promptly delete such data.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

• All data transmitted via our Site is encrypted using SSL/TLS technology
• Payment processing is handled by PCI-DSS Level 1 certified providers
• Access to personal data is restricted to authorised personnel only
• We regularly review and update our security practices

Third-Party Links & Services

Our Site may contain links to third-party websites, social media platforms (Instagram, Facebook, WhatsApp), and payment portals. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you interact with.

We are not responsible for the content, privacy practices, or data handling of any third-party websites linked from our Site.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered customers via email where required
• Display a notice on our Site homepage for a reasonable period

We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact & Grievance Officer

For any privacy-related queries, requests, or concerns, please contact our designated Privacy Officer. We are committed to resolving complaints promptly and fairly.

• Privacy Email: privacy@reyesclothing.com
• General Support: support@reyesclothing.com
• WhatsApp: Available via the chat widget on our Site
• Phone: +91 98XXX XXXXX  (Mon–Sat, 10am–6pm IST)
• Registered Address: Reyes Clothing Co., Mumbai, Maharashtra, India

We aim to respond to all privacy-related requests within 30 days of receipt.